Frequently Asked Questions

These are the MOST common questions that we get asked.

If you are currently a retail customer or VIP with another Market Partner, please contact them for your questions. If you would like to reach Monat Customer Support for your current order, please call the support line Toll-Free at 1-888-867-9987.

Or contact us on our contact page to reach us directly.

General FAQ

How Do You Order Monat Products?

There are 3 ways to purchase:

  1. Retail Customer
  2. VIP Customer
  3. Market Partner

Follow the links in the product page, or go to www.calgary.mymonat.com to order

What Makes Monat Products different from Salon quality hair products?

Monat Products are not only clinically proven to restore hair to it’s natural health.

You will not and will never find in any MONAT products that contain:

  • NO Parabens – Could be linked to chronic disorders.
  • NO Sulfates – irritating to skin and scalp.
  • NO DEA/MEA – can be irritating to skin and eyes and could be linked to chronic disorders.
  • NO Phthalates – long-term exposure could be toxic.
  • NO PEG – can be linked to chronic disorders
  • NO Phenoxyethanol – can be irritating to the eyes and skin.
  • NO Ethanol – can be drying to the hair and cause frizz and damage.
  • NO Petrochemicals – can coat the hair shaft causing moisture loss and suffocation of the shaft.
  • NO Glutens – can cause allergic reactions to sensitive individuals.
  • NO Sodium Chloride and NO Harsh Salt System – can build up in tissues and cause dryness and dehydration.
  • NO Harmful Colors – can be toxic to skin and scalp and linked to chronic disorders.
  • NO Harmful Fragrances – can be irritating and linked to chronic disease.

How much is shipping?

Shipping only really applies if you are a retail customer.

If you are a VIP customer, the best way to purchase and receive free shipping is through the flex-ship option. You choose a date (within 2 months) to order your next order of product. If you are not ready to order, log in or call customer support to push back your order until you are ready to order again. You must meet a minimum of $84 to qualify for free order and a minimum of $110 to receive the free ‘Only for You’ Gift.

Same rules apply for a Market Partner, in order to get free shipping, order through your flex-ship to receive free shipping. Or receive free shipping through Flash Sale orders

Most flash sales also offer free shipping and you can order flash sale items without a flex ship order.

What is Monat's Mission?

MONAT’S mission is to help people everywhere enjoy beautiful, healthy, fulfilling lives through our exceptional, naturally based products, a fun and rewarding business opportunity, and a culture of family, service, and gratitude.

As part of this mission, our Market Partners have the opportunity to make money and we’re very proud of that. But even more importantly, they have the opportunity to make a difference and be part of something special. Join the MONAT Movement!

My hair is thinning, how does Monat products help hair regrow?

Rejuveniqe Oil is infused in most of the Monat products that is the key ingredient that is why Monat products works to improve the overall strength and luster of your hair. Capixil, Crodasorb, and Procataline are 3 of the 11 botanical oil blends that are proven to reduce hair shed and provide the nutrients for naturally healthier scalp.

Capixil is an ingredient containing Red Clover Extract, it is a gentle moisturizer that reduces scalp inflammation, strengthens and thickens hair strands, and hydrates the scalp to stimulate natural, noticeable hair growth.

Procataline is is formulated from pea extract, it is a rich source of secondary metabolites, which quickly delivers nutrients to promote hair growth, and provides the scalp a healthy balance and provides powerful antioxidants to combat premature thinning. Procataline also reduces the production of the (DHT) hormone – that contributes to hair loss, and protects color and shine.

Crodasorb packs an intense defense against oxidative stress, protects from the sun’s damaging rays and resultant UVB damage. It also preserves hair’s natural pigmentation and keeps strands stronger and locks in moisture for shinier and healthier hair. Also resulting in a reduction of grey hairs and overall helps to smooth the cuticle for less damage and breakage overall.

Why are the products so expensive?

We use the top quality ingredients to produce the Monat products. Even the water we use medical grade water. With the choices of how you would like to purchase the Monat products, you can save upwards of $40CAD per system by purchasing as a Market Partner.

What is a Flash Sale and how often does it happen?

Flash sales are promotional sales that only VIP customers and Market Partners can partake in. New VIPs or Market Partners can access this sale and their first purchase can be a flash sale item.

On average, a Flash sale happens every 2-3 weeks – typically starting on a Friday and ending on a Sunday. Not often do the sales repeat month-after-month.

Where is Monat based out of?

Monat Global’s headquarters is located in Miami ,Florida, USA. They have offices in the United States, Canada and now opening a new global office in the United Kingdom.

Healthy Hair Canada is based out of Calgary, Alberta, Canada

Does Monat products test on animals?

MONAT is now officially part of the Leaping Bunny Program! 

Some of the criteria to be part of the Leaping Bunny is listed here: https://www.leapingbunny.org/about/the-standard

MONAT is proud to announce its products now carry the internationally recognized #LeapingBunny logo from the Coalition for Consumer Information on Cosmetics (CCIC), which helps consumers make shopping for animal-friendly products easier and more trustworthy.

What is Hair Detox and how long will it last?

Depends on person, detox may never happen or it can last a few months.

Remember that you didn’t damage your hair overnight, don’t always expect that the product will work right away.

Everyone’s detox is different, it all depends on what you’ve used in the past and how long the waxes have been built up on your scalp and hair.

Some people experience oily, some experience dryness, some people also experience additional hair shed at the beginning.

Give the products at least 90 days to see true results and where you will get through a natural hair shed cycle.

What if I am using negative reaction to the products?

All MONAT formulations, fragrance included, have been clinically tested for safety to ensure they do not promote irritation or allergic responses. Furthermore, all formulations use ingredients that Health Canada, the FDA, and the European Commission consider “safe for their intended cosmetic purpose.”

There have been a number of misleading claims about our products circulating on social media. That is why https://truthaboutmonat.com was created to correct the record, and to prove the latest scientific studies about our products.

In the unlikely event that a consumer would experience a negative reaction to MONAT, we encourage him or her to stop using the products and to consult with a physician. Product safety is of upmost importance to us, and we ask Market Partners to share any unusual experiences their customers may have had with us so that we can immediately address those concerns.

Market Partner FAQ

Do I have to sell if I become a Market Partner?

The answer is NO! You do not need to sell any of the products as a market partner. Many people join as a Market Partner purely to save 30% on all future orders as well as purchase a product pack as their first purchase – saving up to 45% off their first order!

What makes the Monat Opportunity different than any other direct sales company out there?

Here are some of the reasons why Monat is leaping ahead of most Social Marketing companies and why we have received over 700% growth in the last 3 years

  1. We’re the first to market a hair care product opportunity exclusively in the Direct Selling Industry.
  2. Hair care products are a multibillion-dollar industry. When consumers find a product that works for them, they tend to stick with it. 
  3. Our safe and non-toxic products are clinically researched and scientifically backed, so you can feel confident about what you’re offering.
  4. We offer a rewarding compensation plan with bonuses that pay out weekly and SMART Start helps establish new Market Partners as they follow the SMART Start roadmap. We are proud to offer one of the most competitive compensation plans in the industry – up to 40% commission on personal sales as well as rank advancement bonuses and matching bonuses.
  5. A generous preferred customer program, which gives your “VIPs” access to discounted product, free shipping on qualifying orders, and regular promotions.
  6. Products are consumable, which means you’ll enjoy repeat purchases from your VIP Customers.
  7. We show you the way! Our online Market Partner Academy is just one way we help you make the most of your MONAT business.
  8. We can even get you behind the wheel of your own Cadillac! Qualify for the MONAT Motor Club and you’ll earn a monthly bonus for a white Cadillac of your choice

VIP FAQ

What is the difference between a Retail Customer and a VIP Customer?

Retail Customers can purchase anytime and pay for shipping. i.e. Classic Confidence System is $129.00 + Handling + GST + Shipping = $154.19

VIPs have a one-time fee of $24.95, and will be put on a flex-ship program, which they can call/login to push back their flex ship order as many times as they want. Receive 15% off orders, free shipping, and an ‘Only For You’ product with all qualified orders over and above $110. i.e. Classic Confidence System is $110.00 + Handling + GST + Free Shipping = $144.70. All future orders $110.00 + Handling + GST + Free Shipping = $118.50 + free ‘Only For You’ Gift worth $32cad..

Savings of $9.49 first order, all future orders $35.69 + Free Only For You Gift worth $32+

**Must make 3 orders of a minimum of $84CAD to qualify for VIP membership for life! Each order must be $110CAD to be eligible for “Only For You’ Product that changes every month.

Why should I become a VIP Customer?

ENJOY ALL OF THE EXTRAORDINARY ADVANTAGES OF BEING A MONAT VIP CUSTOMER FOR A ONE-TIME MEMBERSHIP FEE OF $19.99 USD / $24.95 CAD and three Qualifying Flex-ship Orders.

Receive: 15% off, free shipping and a free ‘Only For You’ product with any qualifying purchase.

  • Enjoy FREE shipping on orders of $84 USD/$110 CAD or more
  • You must place two more Qualifying Flexship Orders after you enroll (and you can push back your order as many times as you want) and there is no set deadline on when you must complete your three orders. If you do not push out your order, your order will be shipped and you will be billed.
  • Enjoy a VIP portal to the Monat website to easily manage your account; 15% off Mix & Match ordering so you always receive the items you really want
  • Share the products with friends and receive the ‘3 & Thank You’ Rewards Program that gives you credits each time you enroll three friends who remain as a VIP customer.

Product FAQ

What is in the Rejuveniqe Oil?

Rejuveniqe oil contains an invigorating blend of 11+ unique molecular ingredients –including vitamins, minerals, antioxidants, beta-carotene and omega-3 fatty acids – that mimic your own body’s natural oils! The proprietary formula helps to: reduce hair thinning, prevent oxidative stress, and add incredible volume with long-lasting shine. All without the damaging effects of silicone.

Botanical oils in the Rejuveniqe blend includes:

  • Limnanthes Alba (Meadowfoam) Seed Oil
  • Crambe Abyssinica Seed Oil
  • Camellia Oleifera Seed Oil
  • Solanum Lycopersicum (Tomato) Seed Oil
  • Daucus Carota Sativa (Carrot) Seed Oil
  • Citrus Limon (Lemon) Peel Oil
  • Citrus Aurantifolia (Lime) Oil
  • Citrus Aurantium Bergamia (Bergamot) Fruit Oil
  • Adansonia Digitata Oil, Mauritia Flexuosa Fruit Oil
  • Cocos Nucifera (Coconut) Oil
  • Gardenia Tahitensis Flower Extract
  • Moringa Oleifera Seed Oil
  • Caryocar Brasiliense Fruit Oil
  • Helianthus Annuus (Sunflower) Seed Oil.

Which System is best for my hair?

Systems are designed to provide you with easy to follow products that work best for your hair type.

Volume System resolves issues including: Lifeless, fine, thinning, oily, lacking body, stringy, straight or wavy, flat and won’t hold style or bounce

Hydration System resolves issues including: dry, overprocessed, frizzy, flaky scalp, straight or wavy or curly, normal or coarse, heat damaged, or gray

Let It Grow System resolves issues including: balding, thinning or scalp issues

Magnify System resolves issues including: flat, dry, lifeless, won’t hold style, wavy or curly or straight, normal or coarse, or thinning

Classic Confidence System resolves issues including: initial phases of male or female baldness or thinning, blonde or platinum hair colour, greasy, excess product build-up, dull, flaky scalp, or slow growing hair

Which product is safe for colour treated hair?

All systems are safe for colour treated hair and promotes natural shine and restores the scalp to it’s healthiest state.

During the detox period, it depends on the amount of product build up underneath your dye. Some people experience some stripping of hair colour during the detox period, but over time, the product colour seems to be brighter and last longer after the waxes are stripped away. All individual results vary from individual to individual.

I have thinning hair, would you recommend the Classic Confidence System or the Let It Grow System?

All systems are safe for colour treated hair and promotes natural shine and restores the scalp to it’s healthiest state.

During the detox period, it depends on the amount of product build up underneath your dye. Some people experience some stripping of hair colour during the detox period, but over time, the product colour seems to be brighter and last longer after the waxes are stripped away. All individual results vary from individual to individual.